FAQ

What does Varesse sell?

Varesse offers women's dresses for the holiday season, such as cocktail, party, midi and maxi dresses.

Where do you ship to?

We ship to addresses in the United States.

Where are orders shipped from?

Our orders are fulfilled by our partner SHEN ZHEN KUAIKUA TECHNOLOGY Co., Ltd and shipped from their warehouse in Shenzhen, Guangdong Province, China.

What are the shipping charges?

Standard shipping is $0.00 on every order within the United States.

How long does delivery take?

Orders are processed within 1 to 3 working days (Monday to Friday). After dispatch, transit takes 6 to 10 working days. The total delivery time is 7 to 13 working days. See our Shipping Policy.

How can I track my order?

Once your order has been dispatched, you will receive an email with your tracking number. You can also use our Track Your Order page.

What if my order does not arrive?

If your order has not arrived within 13 working days, email us at support@shopvaresse.com with your order number. If a package is confirmed lost, we will send a replacement or issue a full refund.

Can I change or cancel my order?

Yes, as long as your order has not been dispatched yet. Email us at support@shopvaresse.com with your order number as soon as possible.

What is your return policy?

You have 30 days after receiving your item to request a return. Items must be unworn, unwashed and in their original condition with the original tags still on. Customers are responsible for return shipping charges, unless the item is defective, damaged or not as described. See our Return & Refund Policy.

Where do I send my return?

First request your return by emailing support@shopvaresse.com with your order number. Within 24 hours on working days, we email you the return address and your return instructions. Please do not send items back before you have received our email.

How long does a refund take?

Once your return has arrived and has been inspected, approved refunds are issued to your original payment method within 7 working days.

Can I exchange an item?

We do not offer exchanges. Please return the item and place a new order for the size or color you would like.

How do I find my size?

Every product page includes a size chart. We recommend comparing the measurements with a similar item you already own. Still unsure? Our customer service team is happy to help.

Which payment methods do you accept?

You can pay with the payment methods shown at checkout. See our Payment Policy for the full overview.

How do you handle my personal data?

We handle your personal information with care and never sell it. Read our Privacy Policy for details.

How can I contact customer service?

Email us at support@shopvaresse.com, call us at +31 6 25703993 or use the form on our contact page. Our customer service hours are Monday to Friday, 9:00 AM to 5:00 PM Pacific Time (PT). Saturday and Sunday closed. We respond to every message within 24 hours on working days.

Helpful Links

Home: https://shopvaresse.com/
All Dresses: https://shopvaresse.com/collections/dresses
About Us: https://shopvaresse.com/pages/about-us
Contact: https://shopvaresse.com/pages/contact
Track Your Order: https://shopvaresse.com/pages/track-your-order
Shipping Policy: https://shopvaresse.com/policies/shipping-policy
Return & Refund Policy: https://shopvaresse.com/policies/refund-policy
Payment Policy: https://shopvaresse.com/pages/payment-policy
Privacy Policy: https://shopvaresse.com/policies/privacy-policy
Cookie Policy: https://shopvaresse.com/pages/cookie-policy
Terms of Service: https://shopvaresse.com/policies/terms-of-service
Your Privacy Choices: https://shopvaresse.com/pages/data-sharing-opt-out